Privacy Policy
How unMTA collects, uses, and protects your information.
UNMTA Privacy Policy
Effective Date: Feb 03, 2026
UNMTA LLC ("UNMTA," "we," "us," or "our") respects your privacy and is committed to protecting the personal data we process. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or otherwise interact with us.
1. Scope of This Policy
This Privacy Policy applies to:
- Visitors to our website (unmta.com)
- Customers who use our email infrastructure services ("Services")
- Prospective customers who inquire about our Services
This Privacy Policy does not apply to the email recipients of our customers. See Section 6 for information about how we handle data processed on behalf of our customers.
2. Information We Collect
2.1 Information You Provide
Account Information: When you create an account, we collect your name, email address, company name, and billing information (processed by our payment provider).
Communications: When you contact us for support, sales inquiries, or other purposes, we collect the content of your messages and any information you choose to provide.
Payment Information: We collect billing details necessary to process payments. Payment card information is collected and processed directly by Stripe; we do not store your full card number on our systems.
2.2 Information Collected Automatically
Usage Data: We collect information about how you interact with our website and dashboard, including pages visited, features used, and actions taken.
Device and Browser Information: We collect IP address, browser type, operating system, device identifiers, and general location information (city/region level).
Log Data: Our servers automatically record information when you access our Services, including request timestamps, API calls, and system events.
2.3 Information from Third Parties
We may receive information from third parties, including:
- Identity verification services during account signup
- Publicly available business information
- Referrals from partners or existing customers
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Services — Process your email sending requests, manage your account, and deliver the features you use
- Process payments — Charge fees, send invoices, and manage billing
- Communicate with you — Respond to support requests, send service notifications, and provide important updates about your account or the Services
- Improve our Services — Analyze usage patterns, troubleshoot issues, and develop new features
- Ensure security and prevent abuse — Detect and prevent fraud, enforce our Terms of Service and Acceptable Use Policy, and protect our infrastructure
- Comply with legal obligations — Meet regulatory requirements, respond to legal requests, and protect our legal rights
- Marketing — Send product updates, feature announcements, and promotional communications (you may opt out at any time)
4. Cookies and Tracking Technologies
4.1 Cookies We Use
| Cookie Type | Purpose | Provider |
|---|---|---|
| Essential | Session management, authentication, security | UNMTA |
| Analytics | Website usage analysis, performance monitoring | Google Analytics |
4.2 Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time on site, and general location. This data is aggregated and does not personally identify you.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by using browser settings to block cookies.
4.3 Your Cookie Choices
Most web browsers allow you to control cookies through settings. Note that disabling essential cookies may prevent you from using certain features of our Services.
5. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
5.1 Service Providers
We share information with third-party vendors who help us operate our business. A complete list of our service providers is maintained on our Subprocessors page.
Our service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
5.2 Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5.3 Business Transfers
If UNMTA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
5.4 With Your Consent
We may share information for other purposes with your explicit consent.
6. Data Processing on Behalf of Customers
6.1 Our Role as a Data Processor
When you use UNMTA to send email, you provide us with data about your email recipients (such as email addresses and message content). In this context:
- You (the customer) are the Data Controller — You determine why and how recipient personal data is processed
- UNMTA is the Data Processor — We process recipient data solely on your behalf and according to your instructions
We process recipient data only to provide the Services you have requested (delivering your emails, processing bounces, handling complaints, etc.).
6.2 Recipient Data We Process
When you send email through UNMTA, we may process:
- Recipient email addresses
- Message metadata (subject lines, timestamps, message IDs)
- Delivery events (sent, delivered, bounced, deferred)
- Bounce and complaint notifications
6.3 Retention of Recipient Data
We retain recipient data for limited periods necessary to provide the Services:
- Log and event data: Up to 25 hours
- Message data (queued/deferred): Up to 7 days; deleted immediately upon successful delivery
You may export data in real-time via webhooks or log shipping to your own systems. We recommend configuring data export to retain records beyond these periods.
6.4 Data Processing Agreement
If you require a Data Processing Agreement (DPA) for GDPR or other regulatory compliance, please contact us at . Our DPA includes the Standard Contractual Clauses approved by the European Commission for international data transfers.
6.5 Your Obligations
As the Data Controller for your recipient data, you are responsible for:
- Ensuring you have a lawful basis to send email to your recipients
- Providing appropriate privacy notices to your recipients
- Responding to data subject requests from your recipients
- Complying with applicable data protection laws
7. International Data Transfers
7.1 Location of Processing
UNMTA's infrastructure is located in the United States. By using our Services, your information will be transferred to, stored, and processed in the United States.
7.2 Transfers from the European Economic Area
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following mechanisms for transferring personal data to the United States:
- Standard Contractual Clauses (SCCs): We offer Data Processing Agreements incorporating the European Commission's Standard Contractual Clauses to customers who require them
- Contractual protections: Our agreements with service providers include appropriate data protection obligations
7.3 Future Infrastructure
We may expand our infrastructure to additional regions in the future. We will update this Privacy Policy to reflect any changes in data processing locations.
8. Data Retention
We retain different categories of information for different periods:
| Data Category | Retention Period |
|---|---|
| Account information | Duration of account plus 7 years |
| Billing and transaction records | 7 years after transaction |
| Support communications | 3 years after resolution |
| Log and event data (recipient) | Up to 25 hours |
| Message data (recipient) | Up to 7 days |
| Website analytics | 26 months |
We may retain certain information longer if required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.
9. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS) and at rest
- Access controls limiting who can access personal data
- Regular security assessments and monitoring
- Secure development practices
While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
10. Your Rights and Choices
10.1 Account Information
You can access, update, or delete your account information at any time through your dashboard. To close your account, contact .
10.2 Marketing Communications
You may opt out of marketing emails by clicking the "unsubscribe" link in any marketing message or by updating your communication preferences in your dashboard. You will continue to receive transactional communications related to your account.
10.3 Rights for EEA, UK, and Swiss Residents
If you are located in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under applicable data protection laws:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit processing of your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise these rights, contact us at . We will respond within the timeframes required by applicable law.
10.4 California Residents
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of sales (we do not sell personal information). To exercise these rights, contact .
11. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
UNMTA LLC 1500 N Grant St # 7048 Denver, CO 80203
For data protection inquiries from the European Union, you may also contact our representative at the address above.
Last updated: Feb 03, 2026